COMPANY POLICY

NOVEMBER 1, 2019

All Staff & Agents

    3. CODE OF CONDUCT

All employees, sales agents, independent contractors, etc. are accountable for the Code of Conduct as outlined below. The purpose of this Code is to establish a strict quality standard for all staff or agents adherence.

The Capstone Code 

of Conduct

• I understand and agree that I will not make a Sales Call that is misleading in any material aspect.
• I agree to use excellent manners when I make solicitations to prospective customers and will never curse, harass, or make derogatory comments to prospects. If a prospect is antagonistic or belligerent to me, I will simply inform them that I no longer intend to continue to offer them the product and that I am ending the sales presentation in a polite manner.
• I further understand and agree that I will not misrepresent our product line to a customer in any way shape or form.
• I understand that the company policies, procedures, guidelines, techniques, products, services, etc. are proprietary in nature and I agree to safeguard and protect any and all company materials and information so that competitors, clients myself or others may not use such materials to benefit themselves in any way outside of the company purview.
• As outlines in my contract, I agree to come to work every day on time, follow directions, apply good listening skills, concentrate on my work, recognize problems and find solutions, manage time effectively, keep my work space and are clean and organized, maintain a safe work environment, be honest and dependable, dress properly, practice good grooming, be cooperative, have a positive attitude and not be insubordinate.
• I understand and agree that I will not market or sell company products to prospects that are not of sound enough mind to really know what they are buying.
• I understand that any misrepresentations endanger our company and thus the livelihood of every company member. I agree to immediately report any misrepresentation that I witness to my immediate supervisor. 
• I also understand that any violation of this policy can cause immediate discipline ranging from loss of bonuses and commissions, simple warnings to dismissal.
• I understand and agree to follow all company “Do Not Call List” policies and procedures.
• Lastly, I understand from time-to-time that the company monitors its staff production and marketing phone calls in order to correct, validate or handle any issues that need to be addressed.

Written for and approved by EC and the Board of Directors.