COMPANY POLICY
NOVEMBER 1, 2019
All Staff
5. BASIC STAFF RULES
Agents - An Agent (Independent Contractor) will be bound by the terms of agreement signed with the Company and any applicable policies and directives for that or other posts within the company. Below mainly relates to hourly or salaried staff unless applicable to all.
Absenteeism - Jury Duty, under a doctor’s care with documentation, court date for employee and bereavement day for a funeral of an immediate family member is considered excused absences. (An immediate family member is an employee’s spouse, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece or nephew.) Employees are to be at work before and/or immediately after the excused absence. Doctor and court excuses must have the time of the appointment listed. All other absences are considered unexcused and may be cause for disciplinary action. Employees are required to notify their manager in advance regarding any absence.
Breaks, Personal Business, Email, Cell Phones, etc. - Breaks may be taken in the kitchen or other break areas, outside of the building, or in your particular work area, if permitted by your manager and personal business should be done at home or on break. Company assets are not to be used for personal business.
Charity, Income Projects and Church - Some staff earn money for different charities like Girl Scouts or from direct sales projects. This type of business is to be done outside office hours. Also, the workplace is for work, not a place to promote or recruit for your church.
Clean Work Areas - All staff are required to keep their respective areas clean, organized, vacuumed, professional and orderly which includes the break room, washrooms, and outside property and help clean and maintain the office cleanliness. Food, drinks and trash are to be properly disposed of daily and not left overnight within the building. Inappropriate personal items do not belong in the office and may be disposed of daily by management.
Company Time - Phones located throughout the office all display the same time and date that will be used to determine the time that all staff will utilize to conduct office business such as meetings, production hours and all issues that require scheduling.
Compensation - As outlined in the employee contract, an employee’s compensation is extremely confidential and it is considered a major violation to share pay information with other employees. This violation will lead to disciplinary action and potentially a dismissal. All staff members' pay/compensation may be adjusted with or without prior notice based upon the financial health of the company at the discretion of the Executive Council and/or the Board of Directors. Some people have extensive resumes filled with life training, degrees, licenses, certificates, job experience, training, academic excellence, higher levels of responsibility, etc. that warrant greater compensation.
Paid Time Off - In general, the Company does not pay for sick leave, vacation or holiday time off. After two years with the company, staff can become eligible to receive CSW approved paid time off for holidays and up to two weeks’ paid vacation time which can then be used for sick leave or vacation. The CSW approvals are based upon an individual’s production record, performance, creative contribution, level of responsibility, Management responsibility, group interaction, ethics levels, etc. and are approved on an individual basis by Personnel and Executive Council.
Dress Code and Professional Appearance - As staff image represents company image staff are expected to be as professional as possible. Both men and women can wear business suits, dress pants, dress shorts, slacks, denim, dress shirts, banded collared shirts, polo shirts, sweaters, turtlenecks, dress shoes, sandals, loafers or boots as appropriate. Women may also wear (if knee length or longer) dresses, shorts, skirts and open toe dress shoes. Degrading, promiscuous, dirty, slovenly, holey or revealing attire will not be allowed and staff may be sent home to change at management discretion.
Staff must also be clean, well groomed and have good hygiene while on premises or representing the company. Management reserves the right to determine whether any person’s appearance meets the intention of this policy and will handle accordingly.
Food Etiquette - Food attracts bugs! Staff should eat at restaurants, in cars, at picnic facilities or in the company’s kitchen areas if available. Snacks, meals and drinks can be consumed at one's desk; all food items should be stored in desk drawers in sealed containers. Individual offices or workspaces are not meant to be a replacement for a staff member’s home. All improperly stored food left in the refrigerator, at desks or in the office after hours will be disposed of – food is not to be left overnight.
General Office Skills - Staff working in administration areas of the company must have basic office skills, type without looking, be organized, know software basics, have ability to file, etc.
Get It In Writing - Orders, dispatches, ethic handlings, hatting corrections, requests, programs, battle plans, agreements, acknowledgments, purchase orders, etc. are to be in writing. Completed staff work (CSW) forms are the normal format used for all requests.
Insubordination - As outlined in your contract, you will be utilized in whatever capacity deemed necessary by management to do your job. Employees who demonstrate an insubordinate attitude (disobedient) are subject to disciplinary actions up to and including termination.
Intellectual Property - Staff members are paid to produce specific products for the company and do not own the rights to these products. Unless otherwise agreed upon, the company owns any product, idea, concept, etc., that is produced by staff for the company. Staff departing the company on good terms with proper notice can request copies or rights to items they may have produced while at the company. These requests should be made in writing to the Department of I&R when giving proper notice of resignation. Items or “portfolios” should not be “built” while at the company as that is not a company objective nor is it a purpose of your post.
Manners - Don’t be profane or insult people, as it is bad manners, always be truthful and professional and keep friendly relations with customers, vendors, fellow staff and public as those are good manners.
Monitoring Calls- We sometimes monitor staff phone calls to ensure professionalism and customer satisfaction. It can be random or selective depending upon the condition, production or ethic level of the staff member in question.
Our Promise - We will always strive to deliver a product as promised.
Personal Phone Calls - As you are paid to produce for the company during company business hours, except for true emergencies, all personal phone calls coming into the office or on cell phones should be kept to a minimum. Management reserves the right to limit personal calls for lower condition staff.
Scheduling - Normal business hours are from 9 to 6 pm. Staff scheduled to a 40- hour workweek are entitled to a one-hour lunch and two fifteen-minute breaks scheduled by their boss. Overtime and unusual schedules must be approved prior to occurrence. Employees that are allowed to work extra hours to make up time missed will not be paid overtime. Salaried staff are expected to work the hours required to get the job done.
Smoking Areas - The Company is a “Non Smoking” company inside premises. Smoking areas can be created away from the main entrances of the offices. Anyone found “flicking” cigarette butts anywhere other than ashtrays or garbage containers, may be subject to disciplinary action. Smokers are responsible to keep smoking areas clean.
Staff Paychecks & Advances - The Company is not a bank and does not advance money or give loans. Unless previous written arrangements were made, those not present at the end of day on payday will receive their paycheck upon returning to post. Staff that leave the company with proper written two-week notice will receive their final paycheck on their last day of work; all others will receive it in the mail one week after the normal pay date.
Substance Abuse - Employees may not consume alcoholic beverages or take illegal drugs on our premises or report to work under the influence of drugs or alcohol. We reserve the right to order any employee to take a drug test. If the employee refuses, this could translate to immediate termination and all other company policies with regards to pay, etc. apply.
Tardy Behavior - Employees are expected to be at work on time ready to rock and roll, not hungover, tired from lack of sleep, hungry etc. Those not ready or in a good condition for work on time at the beginning of day or after breaks will be subject to disciplinary actions.
Theft - Any unauthorized use, copying, borrowing, dissemination, etc. of company materials, customer data, vendor information or relations, files, customer databases,
computers, software, policies, procedures, projects, intellectual property, trademarks, copyrights, etc. will be treated as theft. The company will investigate and prosecute any offenses and offenders to the fullest extent of the law
Time Cards - Each non-salaried employee is required to punch and sign his/her own timecard on a daily basis. Failure to keep track of your time worked will result in disciplinary actions and loss of pay – “No punch, No pay”. Punching another employee’s timecard may result in immediate dismissal.
Timely Stats - At the end of each day / week, statistics are kept that reflect what was produced. Employees must complete statistics and post or route them each day / week as needed to their senior or the Reports Section of Department 3 before departing on Friday. The OIC (Organization Information Center) is to be updated by the end of day Friday.
Transportation - All staff members are required to drive to and from work, ride to and from work with another employee or use public transportation, they are not to be picked up or dropped off. Any employee who has an unusual circumstance regarding their daily transportation will need written approval from the Director of Personnel.
Unauthorized Purchases - The Financial Planning Committee must have previously approved all purchases made by individuals for the company. Any purchases made prior to having approval by the Financial Planning Committee will be the responsibility of the person who made the purchase.
Written for and approved by EC and the Board of Directors.